Professional Life

Act as the corporate liaison for NCC Group, managing Software Escrow Services from a project and technical perspective.

Designed and developed a web application to manage the software escrow process and request work from the Release Management Team, enhancing accuracy and efficiency.

Coordinated application builds and packaging, using Jenkins to ensure smooth promotion from development to all higher environments.

Created and documented standardized processes across projects and provided first-level triage and troubleshooting post-promotion.

Trained new Release Managers, facilitating effective onboarding

Transitioned production deployment processes to the Sapiens MGS team, creating formal process documents and training the team.

Identified and addressed issues in deployment processes, creating formal documentation that improved order and efficiency.

Managed environment processes and configurations, learning quickly from the outgoing Project Manager and handling all aspects of environment management.

Executed PolicyPro XSL and configuration work across multiple teams.

Onboarded and mentored new Sapiens employees, improving their understanding of software and best practices.

Managed help desk tickets and addressed recurring issues to reduce ticket volume and prevent reoccurrence.

Worked with SCADA/MES software packages including GE IFIX, Inductive Automation’s Ignition, and Wonderware.

Designed and developed web applications using PHP, SQL Server, and DB2 to enhance internal processes and reporting.

Managed projects for custom PHP web applications, quality operations tracking, and system upgrades.

Implemented source control using Git and Bitbucket, and developed ETL suites for data migration and reporting.

Project manager for a custom PHP web application used to input, track and report on all aspects of our company’s global quality operations.

Project manager who completed an upgrade to ZendServer from Zend Core used to host our corporate quality information system in preparation of hardware and OS upgrade of the corporate ERP system.

Created a web application using PHP and a DB2 back-end database to create standard tool for reporting production line performance against their production goals as defined by upper management.

Designed and developed a web-based reports portal to be used by global facilities for accessing data and report files in a secure, easy-tonavigate manner.

Assumed the role of a business analyst to lead the team to create solid technical specifications which I used in the development of a software solution including applicable test plans and customer sign off.

Wholly owned the business analysis and implementation of source control using Git and a Bitbucket repository so that previous versions of the software could be called up. Additionally, I could multitask by working on more than one project in the same environment by pulling down code from different branches.

Successfully implemented full development and QA environments in addition to production environment for application development and user acceptance testing (UAT).

Managed an Extract/Transform/Load (ETL) suite used to migrate data between systems and assist in reporting and daily corporate operations.

Supported the launch of JD Edwards Enterprise One ERP software and created training modules for personnel.

Worked with the corporate team to launch the latest version of JD Edward Enterprise One ERP software to the Lehigh Valley, PA facilities.

Managed data validation during cutover testing processes.

Successfully implemented Lean processes in manufacturing with projects reaching return on investment numbers of more than 300%.

Created software tools to better track shared production resources and schedules for production needs.

Implemented Lean practices to improve and change long-term culture.

Managed 13 people covering three shifts of production which included: interviewing, hiring/firing, counseling, timesheet, and vacation approval, staffing issues, conflict/crisis management, and yearly performance evaluations.

Implemented systems and processes resulting in more than a 400 PPM reduction in end of line production defects.

Accountable for timely and accurate analysis of defects during engineering runs of new product designs.

Responsible to ensure the team was ISO compliant to the standards set.

Managed the design, construction and testing of tools and test equipment used to manufacture and perform electrical tests on Lutron products.

Responsible for documenting troubleshooting procedures which will be accurate and complete enough to reduce production down time due to inability of remote facilities to effectively diagnose and repair equipment.

Accountable for analysis of defective customer returns and for entering defect analysis results information into corporate database for reporting.

Worked with design engineers to improve product designs based of defect findings.

3.98 overall GPA